Cattlesoft Blog

Over the past ten years, we have heard from so many producers who have experienced a computer crash, fire or other disaster that destroyed years of cattle records. Unfortunately, they had not kept good backups of their records. They either didn’t make them at all, just stored them on their hard drive, or had kept them on CDs or disks in a drawer next to their computer.

This meant they had lost not just their current working file, but years of historical information they could never retrieve—a situation we want to help you avoid. We know how important it is for you to always have access to your cattle records, and how lost you might be if they disappeared. We have always suggested for you to backup your records often, and store these backups in a separate location from your computer.

This fall, we decided to help you out even more. We created the CattleMax Online Backup Service, based on 13 years of proven technology from Amazon.com.

Now, when you backup your CattleMax herd file, there will be an option for “Online”. This system guarantees your records are safe and secure, accessible from any computer with CattleMax and an Internet connection, and protected from any disaster.

Learn more about the CattleMax Online Backup Service, including all the benefits it offers, or order your subscription to keep your records safe, secure and accessible.

When Penny and I first met, everyone wondered how we would turn out - her degree in Agriculture,  mine in Information Technology & Business.  The question was answered during our senior year at Texas A&M University when we combined our skills and created a cattle database for her family to manage their cattle.  Cattle and technology - it just made sense to us even though it didn’t to many others.  Even to this day when I attend conferences outside of agriculture, people are surprised when I say “cattle software”.

As Cattlesoft grew, our customer service volume increased to where we needed to hire more help.  There aren’t too many people out there who understand cattle production and also can troubleshoot computer software, so this makes finding and training customer service representatives challenging, especially for a company that touts its exceptional customer service.

Last Summer, we had a predicament on our hands - most of our customer service reps were graduating from Texas A&M and moving on.  We asked ourselves “How are we going to find several customer service reps and have them trained on CattleMax for the Fall?”

It was one evening when we were out checking cows that we came up with the idea of mentioning the job listings in our customer newsletter.  Within one week had over 50 applicants for 3 positions.

After many great interviews, we hired Ken, Nathan, and Lana. Not only were they familiar with CattleMax having used it for years, but they also understand what it’s like to be on the other end of the phone.

That’s not the kind of thing you can train for, it has to be experienced.